Question 1

What is iGCT and how does it work?

Accepted Answer

iGCT (Global Cloud Telephony) is our comprehensive cloud-based communication platform that enables businesses to make and receive calls globally through the internet. It works by routing voice calls through our secure cloud infrastructure, providing features like call routing, analytics, VoiceBot integration, and SMS messaging.

Question 2

How quickly can I get started with iGCT?

Accepted Answer

You can start using iGCT within minutes of signing up. Our platform offers instant provisioning for most features, and our onboarding team can have you fully operational within 24 hours for standard setups.

Question 3

What makes iGCT different from other cloud telephony providers?

Accepted Answer

iGCT stands out with its focus on sales teams, global reach across 150+ countries, advanced AI integration, comprehensive analytics, and our commitment to voice-first communication strategies. We also provide dedicated support and custom integrations.

Question 4

What calling features are included in iGCT?

Accepted Answer

iGCT includes global SIP trunking, intelligent call routing, call recording, number masking, conference calling, voicemail, call forwarding, and advanced analytics. Premium plans also include VoiceBot integration and AI-powered features.

Question 5

Can I integrate iGCT with my existing CRM?

Accepted Answer

Yes, iGCT integrates with popular CRM platforms including Salesforce, HubSpot, Pipedrive, and many others. We also provide API access for custom integrations with your existing business tools.

Question 6

How does the VoiceBot feature work?

Accepted Answer

Our VoiceBot uses advanced AI to handle initial customer interactions, qualify leads, and route calls to appropriate team members. It can understand natural language, follow conversation flows, and seamlessly transfer to human agents when needed.

Question 7

What analytics and reporting features are available?

Accepted Answer

iGCT provides comprehensive analytics including call volume, duration, success rates, agent performance, customer satisfaction scores, and ROI metrics. You can create custom reports and access real-time dashboards.

Question 8

What internet connection do I need for iGCT?

Accepted Answer

We recommend a stable broadband connection with at least 100 kbps per concurrent call. For optimal quality, we suggest 1 Mbps or higher. Our system automatically adjusts to your connection quality to maintain call clarity.

Question 9

Do I need special hardware or software?

Accepted Answer

No special hardware is required. iGCT works with standard computers, smartphones, and IP phones. You can use our web application, mobile apps, or integrate with existing softphone applications.

Question 10

How do you ensure call quality and reliability?

Accepted Answer

We maintain 99.9% uptime through redundant infrastructure, multiple data centers, and automatic failover systems. Our global network optimizes call routing for the best possible quality and minimal latency.

Question 11

Can I port my existing phone numbers?

Accepted Answer

Yes, we support number porting from most carriers. The process typically takes 3-5 business days for local numbers and up to 2 weeks for toll-free numbers. Our team handles the entire porting process for you.

Question 12

How does iGCT pricing work?

Accepted Answer

We offer three main plans: Starter ($29/user/month), Professional ($79/user/month), and Enterprise (custom pricing). Each plan includes different minute allowances and features. Additional minutes are charged at competitive per-minute rates.

Question 13

Are there any setup fees or hidden costs?

Accepted Answer

No, we believe in transparent pricing. There are no setup fees, activation charges, or hidden costs. You only pay for your monthly plan and any additional minutes or premium features you use.

Question 14

Can I change my plan at any time?

Accepted Answer

Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately for upgrades, and at the next billing cycle for downgrades. Our team can help you choose the best plan for your needs.

Question 15

Do you offer discounts for annual payments?

Accepted Answer

Yes, we offer up to 20% discount for annual payments. We also provide volume discounts for large teams and custom pricing for enterprise customers with specific requirements.

Question 16

How secure is iGCT?

Accepted Answer

iGCT uses enterprise-grade security including end-to-end encryption, secure data centers, regular security audits, and compliance with industry standards like ISO 27001. All communications are encrypted in transit and at rest.

Question 17

Is iGCT compliant with regulations like GDPR and HIPAA?

Accepted Answer

Yes, iGCT is designed to meet various compliance requirements including GDPR, HIPAA, and other regional regulations. We provide data processing agreements and compliance documentation as needed.

Question 18

Where is my data stored?

Accepted Answer

Data is stored in secure, geographically distributed data centers. You can choose your preferred data residency location to meet local compliance requirements. All data is encrypted and regularly backed up.

Question 19

How do you handle call recording compliance?

Accepted Answer

Our call recording features include automatic compliance notifications, consent management, and secure storage. We help ensure you meet local recording laws and provide tools for managing recorded content.

Question 20

What support options are available?

Accepted Answer

We offer multiple support channels including 24/7 live chat, email support, phone support, and a comprehensive knowledge base. Enterprise customers receive dedicated account management and priority support.

Question 21

Do you provide training for new users?

Accepted Answer

Yes, we provide comprehensive onboarding including live training sessions, video tutorials, documentation, and ongoing support. Our customer success team ensures your team is fully trained and productive.

Question 22

How quickly do you respond to support requests?

Accepted Answer

We aim to respond to all support requests within 2 hours during business hours. Critical issues receive immediate attention, and we provide 24/7 emergency support for system-wide issues.

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